allwinbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how allwinbet ("we," "us," or "our") collects, uses, stores, and discloses personal information about users ("you" or "your") of the allwinbet website and mobile application (collectively, the "Platform").

allwinbet operates in the Philippines and is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations. We take our obligations under Philippine data protection law seriously, and this Policy reflects those obligations.

This Policy applies to all personal data collected through the allwinbet Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and your general use of our services. Please read this Policy carefully. If you have questions, contact us using the details in Section 13.

2. Personal Data We Collect

2.1 Identity & Contact Information

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

2.2 Identity Verification (KYC) Documents

• Government-issued photo ID (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, Voter's ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or live photo for identity matching purposes

2.3 Financial Information

• GCash or PayMaya account details (mobile number linked to the e-wallet)
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where applicable
• Transaction history including deposits, withdrawals, and wager records
• Source of funds declarations where required by anti-money laundering regulations

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Game history and betting patterns

2.5 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing preference settings

3. How We Collect Your Data

allwinbet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from security partners; payment confirmation data from GCash, PayMaya, and banking partners.

4. How We Use Your Personal Data

allwinbet uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your allwinbet account.
• Identity verification: To verify your age (21+), identity, and eligibility to use the Platform in compliance with PAGCOR requirements and Philippine law.
• Transaction processing: To process deposits, withdrawals, and wager settlements accurately and securely.
• Legal compliance: To comply with anti-money laundering (AML) obligations, tax reporting requirements, and regulatory directives from PAGCOR and other Philippine authorities.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Responsible gaming: To monitor gameplay patterns and intervene where problem gambling indicators are detected, in line with our responsible gaming obligations.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the allwinbet Platform's features, performance, and user experience.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, allwinbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., providing the allwinbet gaming service).
• Legal obligation: Processing required to comply with Philippine law, including AML regulations, PAGCOR licensing conditions, and tax obligations.
• Legitimate interests: Processing for fraud prevention, security, and platform improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

allwinbet does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• KYC & identity verification providers: To verify your identity and age as required by law.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners to process your financial transactions.
• Fraud prevention & security partners: To detect and prevent fraudulent activity on the Platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where required by law or court order.
• IT & infrastructure providers: Cloud hosting, data storage, and technical service providers who process data on our behalf under strict data processing agreements.
• Professional advisors: Legal counsel, auditors, and accountants where necessary for compliance and business operations.

7. Data Retention

allwinbet retains your personal data for as long as necessary to fulfill the purposes described in this Policy, and in accordance with applicable legal retention requirements. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

After the applicable retention period, allwinbet will securely delete or anonymize your personal data.

8. Data Security

allwinbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the allwinbet Platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Access controls limiting data access to authorized personnel only, on a strict need-to-know basis.
• Regular security audits and vulnerability assessments.
• Two-factor authentication (2FA) options for player accounts.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC requirements.

While allwinbet takes data security seriously, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, allwinbet will notify you and the National Privacy Commission as required by law.

9. Cookies & Tracking Technologies

allwinbet uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players use the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the allwinbet Platform.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by allwinbet:

• Right to be informed: The right to know what personal data allwinbet collects and how it is used — which this Policy fulfills.
• Right of access: The right to request a copy of the personal data allwinbet holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, contact allwinbet's Data Protection Officer using the contact details in Section 13. allwinbet will respond to your request within thirty (30) days.

11. Minors

The allwinbet Platform is strictly intended for persons aged 21 years and above. allwinbet does not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the allwinbet registration process, and accounts found to belong to persons under 21 will be immediately suspended and all associated data will be deleted in accordance with applicable law.

If you believe that a minor has registered on the allwinbet Platform, please contact us immediately at the details provided in Section 13 so we can investigate and take appropriate action without delay.

12. Changes to This Privacy Policy

allwinbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the allwinbet Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how allwinbet protects your personal data.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the allwinbet Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.